Frequently Asked Questions
Check below to find the most commonly asked questions
Shipping
Orders are processed within 1-3 business days. Delivery time depends on your delivery location.
Please Follow our Shipping policy for more information.
Shipping cost is Free on orders of $100 or more.
Else, the shipping charge will be:
- United States (Exc. Puerto Rico): $6.99
- International (Inc. Puerto Rico): $8.99
Yes, currently we are covering all the countries possible. Please go to the checkout and try to select your country.
Yes! Once shipped, you’ll receive a tracking number by email, which you can use to track your order.
Return and Refund
We accept returns within 30 days of receiving your order. Items must be unused, in their original packaging, and in the same condition as sent.
If your item arrives damaged, please email us at sales@allenandmoore.com within 24 hours with photos of the product and packaging. We’ll cover the return shipping and send you a replacement at no extra charge.
Your Refund will be processed and sent to your payment method within 10 business days after accepting the return.
No, we don't charge any restocking fee on our products.
Exchange & Cancellation
Yes, we do offer exchanges. If you would like to exchange an item, please reach out to our customer support team with your request. You will need to return the original item first, and once we receive it, we will send out the new item you requested.
Yes, you can cancel your order before it's shipped. Otherwise, you have to follow the return process.
General
You can see the Payment icons at the bottom of the website.
For more information, read our payment policy.
You can contact us through:
Address: 5830 E 2ND ST, STE 7000 #14408 CASPER, WY 82609
Phone: +1 800-970-2976
Email: sales@allenandmoore.com
Support Hours: Monday to Friday: 09:00 a.m. - 05:00 p.m.